questions and answers
How does the 30-day guarantee work?
You can try out your apartment for 30 days and if we haven't delivered full satisfaction, you are free to give us 30 days' notice in that period and you won't need to pay a lease-break fee.
Can I break my lease for a job transfer?
Yes, you can break your lease for job transfers more than 50 miles, military service, and hospice care, and you won't need to pay us a lease-break fee.
How do I break my lease to buy a house?
You can break your lease to buy a house at any point in your residency. Just use one of our preferred real estate agents and you won't need to pay us a lease-break fee
What happens if I eventually need a different size apartment?
You can transfer to another size apartment, or another Berger community, and restart your lease at any point in your residency without paying a transfer fee.
Do you offer furniture discounts?
Yes, you can rent or purchase furniture through our partnership with Cort.
Do you offer moving truck discounts?
Yes, we offer a 10% discount through Penske when you schedule online here.
What happens if I have an urgent service request outside of office hours?
The Shoreline offers 24/7 phone support and 24-hour emergency maintenance. You will always have someone available to take your call for service requests to your apartment.
Where is The Shoreline located in Cleveland, OH?
The Shoreline is located at 5455 North Marginal Road, Cleveland, OH 44114. The community overlooks Lake Erie and provides access to downtown Cleveland, major employers, waterfront recreation, and nearby highways.
What neighborhood is The Shoreline in, and what is it known for?
The Shoreline is in Cleveland's Lakefront District near downtown. The area is known for its Lake Erie views, marinas, waterfront recreation, cultural attractions, and proximity to major downtown destinations.
How far is The Shoreline from downtown Cleveland?
The Shoreline is located just east of downtown Cleveland. The drive to the central downtown district generally takes about 10 minutes, depending on traffic and the destination.
What major roads or highways are closest to the community?
Residents have access to Interstates 90, 77, and 71, and U.S. Route 20. These routes provide connections to downtown Cleveland, University Circle, surrounding suburbs, and other destinations throughout Northeast Ohio.
What landmarks or popular destinations are nearby?
Nearby destinations include North Coast Harbor, the Rock & Roll Hall of Fame, the Great Lakes Science Center, the Patrick S. Parker Community Sailing Center, the East 55th Street Marina, Huntington Bank Field, and downtown Cleveland attractions.
What parks, trails, or outdoor recreation are near The Shoreline?
Residents are close to Cleveland Metroparks Lakefront Reservation, the East 55th Street Marina, waterfront paths, fishing areas, and opportunities for kayaking and boating. The planned Cleveland Lakefront Bikeway connection will provide additional access to waterfront recreation.
What shopping and grocery stores are close to The Shoreline?
Grocery stores, pharmacies, convenience stores, and other retailers are available in downtown Cleveland, AsiaTown, University Circle, and surrounding neighborhoods. Additional shopping is accessible along Superior Avenue and throughout the central Cleveland area.
What restaurants, coffee shops, and entertainment are nearby?
Residents have access to restaurants and cafŽs in downtown Cleveland, the East 55th Street Marina area, AsiaTown, the Warehouse District, and University Circle. Nearby entertainment includes lakefront events, museums, professional sports, concerts, theaters, and attractions around North Coast Harbor.
What home types and floor plans are available at The Shoreline?
The Shoreline offers spacious one-, two-, and three-bedroom apartments. Available layouts include homes with one or two bathrooms and a variety of lake-facing, skyline-facing, and street-facing options.
What is the typical square footage range?
Floor plans range from approximately 623 to 1,880 square feet. Exact square footage depends on the selected bedroom count, bathroom count, and apartment layout.
What kitchen features are included in the homes?
Apartment kitchens include stainless steel appliances, granite countertops, built-in microwaves, dishwashers, garbage disposals, backsplashes, and renovated cabinetry. Features and finishes vary by apartment.
What flooring and interior finishes can residents expect?
Homes may feature high ceilings, oversized windows, wood-style plank flooring, central air conditioning, renovated finishes, and views of Lake Erie or the Cleveland skyline. Specific features vary by apartment.
Do homes include in-home laundry?
Yes. The Shoreline apartments include full-size in-home laundry appliances. Prospective residents should confirm the exact washer and dryer setup for their preferred apartment.
Do any homes include private outdoor space?
Yes. Select apartments include private balconies. Balcony availability depends on the apartment home and floor plan. The community also provides shared lakefront sundecks and outdoor gathering spaces.
Do you offer garages, reserved parking, or private entrances?
The Shoreline offers free gated surface parking and heated garage parking. Garage availability and any associated costs may vary. Apartments are located within an access-controlled building rather than having individual exterior entrances.
What amenities are offered at The Shoreline?
The Shoreline's amenities include a lakefront heated pool, sundecks overlooking Lake Erie, a 24-hour fitness studio, resident lounge, business center, bark park, saunas, firepit, boardwalk pier, grilling and picnic areas, package room, guest suite, storage, gated parking, and controlled building access.
Is there a fitness center or gym on-site?
Yes. The Shoreline features a 24-hour fitness studio where residents can use cardio and strength-training equipment.
Are there community spaces for working from home or socializing?
Yes. Residents have access to a business center and resident lounge, along with outdoor spaces such as the lakefront sundecks, pool patio, firepit, North Lawn, and grilling areas.
Is there a pool or outdoor recreation area?
Yes. The Shoreline features a heated lakefront swimming pool with panoramic Lake Erie views. Outdoor amenities also include sundecks, a firepit, grilling and picnic areas, the North Lawn, a boardwalk pier, and nearby lakeside recreation.
What parking options are available?
Residents have access to free gated surface parking. Heated garage parking is also available, depending on current availability. Contact the leasing office for garage pricing and parking details.
How are packages and deliveries handled?
The Shoreline offers a designated package room for resident deliveries. Contact the leasing office for current package pickup and delivery procedures.
Is the community gated or access-controlled?
Yes. The Shoreline offers controlled building access, gated surface parking, on-site management, 24/7 phone support, and 24-hour emergency maintenance.
Is The Shoreline pet-friendly?
Yes. The Shoreline is a pet-friendly community welcoming cats and dogs.
What is the pet policy at The Shoreline?
The community allows a maximum of two pets per apartment with no weight limit. Breed restrictions apply, and pets must be current on vaccinations and spayed or neutered. Contact the leasing office for the complete pet policy.
Are there pet fees, deposits, or monthly pet rent?
Yes. The Shoreline charges a one-time, non-refundable pet fee of $350 per pet and monthly pet rent of $50 per pet.
Are there pet-friendly places nearby, such as dog parks, trails, or pet services?
The Shoreline has an on-site bark park and a lawn area where residents can walk their dogs. Additional pet-friendly outdoor options include nearby lakefront paths, parks, and green spaces along Lake Erie.
What schools serve The Shoreline area?
The Shoreline is located within the Cleveland Metropolitan School District service area. School assignments and enrollment requirements can change, so residents should confirm current information directly with the school district.
How close is The Shoreline to major employers, hospitals, or universities?
The Shoreline provides access to employers and institutions throughout downtown Cleveland and University Circle, including Cleveland Clinic, University Hospitals, Cleveland State University, Case Western Reserve University, Sherwin-Williams, KeyBank, and other downtown offices.
What is the commute like from The Shoreline to downtown Cleveland?
The commute to central downtown Cleveland generally takes about 10 minutes by car, depending on traffic. Interstate 90 and local roads provide direct access to downtown offices, sports venues, restaurants, and entertainment.
Is public transportation accessible near The Shoreline?
Public transportation is available through Greater Cleveland RTA bus and rail services. Residents can also use nearby roadways and waterfront routes to reach downtown Cleveland and surrounding neighborhoods.
How do I schedule an in-person tour of The Shoreline?
In-person tours can be scheduled through The Shoreline website or by contacting the leasing office at 216-727-3515.
Do you offer virtual tours or self-guided tours?
At this time, virtual tours are available for select units and community spaces on the property website. We encourage prospective residents to schedule an in-person tour to experience the community firsthand and learn more about our available apartment homes.
What lease terms are available at The Shoreline?
Available lease terms vary by apartment and are typically three to 13 months, depending on apartment availability.
What fees should I expect, including application, administrative, and security deposit fees?
Applicants should expect standard application and leasing fees. Deposit requirements and other charges may vary based on the apartment, application, and current leasing policies. Contact the leasing office for current amounts and qualification requirements.
What utilities are residents responsible for, and what is typically included?
Utility responsibilities and included services may vary by apartment home and lease. Contact The Shoreline leasing office for a current breakdown of water, sewer, gas, electricity, internet, and other utility charges.
